Quality Management Program

Quality Management System

Our Quality Management System is in accordance with the requirements of the ISO 9001:2008 Standard, where duties and responsibilities of personnel are clearly defined. We continually track the satisfaction of our customers and the Quality Management System is closely monitored by our managing staff.

Training

Our personnel are continually trained, which is documented in accordance with the Quality Manual. Customer contracts are reviewed, by personnel involved with the customer, for general quality and special customer requirements.

Procurement

A list of approved procurement sources and services is maintained and periodically updated. Supplier Audits, Historical Performances, and Questionnaires are a few of the measures used to evaluate procurement sources. Applicable requirements are referenced on all purchase orders and reviewed to ensure accuracy.

Receiving

Documented inspections are conducted upon receiving shipments. Material certifications are reviewed for compliance and traceability of material.

Processing

Pick Lists, Drawings, Tagging, and Stamping are identification methods used during processing. In-Process inspections, Quality Audits, and Final Inspections are process inspection methods that are used to ensure product compliance. Adequate measures are taken to prevent damage to products or loss of identification of products.

Calibration

Every calibration record reflects the date the measuring instrument was calibrated and the due date for re-calibration. All calibrations and adjustments are documented and are performed by an approved supplier, traceable to NIST Standards.

Audit

Internal audits are conducted and documented. Corrective actions and follow-ups are also documented. Audit reports and discrepancies are brought to management for discussion and improvement.

Document Control

Electronic documents are available to all personnel. Measures are in place to ensure the latest revision(s) are used and that obsolete documents are identified and discarded, if necessary.

Non-Conforming Product

A system is in place to provide the formal control of non-conforming materials, including their proper identification, segregation, and disposition. The system provides for corrective action in the event of serious, or recurring, discrepancies.

Records

A system is utilized to provide the identification, indexing, storage, and disposal of records.

Certificate

Click here for a downloadable copy of our ISO 9001:2008 Quality Certificate.